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The payment pivot: COVID-19 changed payment options

There is no question that the COVID-19 pandemic ushered in a plethora of changes that has impacted practically every aspect of life—personal and business. Discussions and predictions about digital transformation has been a trending topic for years as businesses and industries

Health Plans Can Endear Members via Positive Payment Experiences

Research shows that the customer experience is playing an increasingly powerful role in the healthcare industry.(1) With millions of dollars of revenue tied to CMS Five-Star Ratings and HEDIS and member satisfaction scores, health plans are looking for ways to create

Health Plans Not Fully Prepared for Operational Efficiency

A recent survey1 has indicated that healthcare executives of leading payer organizations do not feel totally prepared to improve operational efficiency in their organizations. Global consulting firm North Highland interviewed 100 “cross functional decision-makers in healthcare payer organizations with an annual

Why is Provider Adoption of Electronic Payments Stagnating?

Medical electronic payment adoption continues to hold steady at just a little more than 60%, where it has been hovering for years, according to the 2018 CAQH Index Report.1 For the past few years, the penetration rate has been hovering in