Improve your health plan’s member engagement, satisfaction and brand loyalty while increasing premium payment collections.
Engage Your Members with Multiple Payment Options
Research shows that 85% of healthcare consumers want a patient-centered financial experience that includes:
- Easy and flexible online payment options
- Ability to pay by phone
- Multilingual options
- Management of premium payments for split households
- Help understanding their payment responsibility
- Easy access to documentation about their payments and transactions
Payspan’s Premium Payment Solution enables you to meet those consumers demands and provide a satisfying member experience that leads to brand loyalty.
Enable Members to Make Payments and Access Payment Information in One Place
Payspan offers a mobile-optimized, single sign-on solution that integrates with your portal and is branded to your organization. As a result, your members only have to log on once to access their payment information. Premium Payments offers your members a choice of multiple ways to pay online and stores a member’s payment information in their profile, which can be easily accessed when they log on to make a payment.
Flexible Payment Options
Your members can pay their premiums or binder payments via:
- Credit cards
- One-time, recurring or partial payment
- Integration of Lockbox transactions (limited to settled transactions)
Offer Multiple Payment Options to Support Your Diverse Population
Making it easy for your members to pay their premiums goes beyond offering online payment options. Not everyone in your population has Internet access or feels comfortable with online technologies. Not everyone speaks English, and many members have split households that require more payment options. We developed these services for key populations with special needs.
IVR (Integrated Voice Response)
For members without Internet access, phone payment options simplify payments, while driving down your call center volume.
One in five of your members speak another language at home. Our member payment portal and IVR system supports 26 languages, including Mandarin Chinese.
More than a third of your members live in split households. We enables members to easily update dependents and automatically adjust their premiums accordingly.
Provide Access to Financial Records and Transactions
Your members will be able to access relevant payment information to help them keep track of their payments and help them understand their portion of the costs. Payspan provides each member with a record of their:
- Invoices, transactions and member responsibility payments
- Member incentives paid to them for taking health actions
- Electronic EOBs
Making sure your members have the information they need to understand their share of the costs can help to empower them to take responsibility for their payments and make better healthcare decisions.
Simplify Member Payment Process
Our Premium Payments Solution enables you to simplify the payment process for your members by providing their financial information in one place to help them understand their portion of the healthcare costs and flexible payment options that make it easier for them to pay you consistently and on time.
As a result, you can:
- Deliver more positive and financially transparent experiences for your individual and group members
- Achieve member satisfaction, and thus reinforce member loyalty to your brand
- Increase your member premium payment collection rates
- Streamline your payment reconciliation
- Expand your service offerings without a vendor change
- Reduce your administrative overhead
Premium Payments gives you the opportunity to increase your ratings with CMS and HEDIS, enabling you to establish your reputation in the market as a top choice by consumers seeking health plan coverage.
Learn more about Premium Payments
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