Case Studies

True Partnership with Kern Health Systems

“We have been extremely pleased with the payment automation services delivered by Payspan. By outsourcing our healthcare payments, we were able to reduce staffing and realize economies of scale in our mailroom. We appreciate the true partnership relationship we have developed with Payspan over the years.”

Alan Avery, COO, Kern Health Systems

Since Kern Health Systems decided to outsource their provider payments to Payspan, they have been very happy with Payspan’s provider payment services. When Kern and Payspan came together in 2015, Payspan was able to offer some unique features that reduced Kern’s workload and administrative costs while facilitating provider adoption of electronic payments.

Learn how Payspan helped Kern to achieve 99%+ electronic payment adoption rates three years in a row.

Texas Medicaid Plan Achieves 97% Adoption Rates

“Payspan’s best practices helped us get to 97% of payments issued electronically to providers. I view that as a successful partnership. Payspan works very hard to get adoption rates up. We are able to process payments twice a week, and the providers have the payments the next day. I have colleagues at other health plans with some of the same providers, who ask them why they are not using Payspan.”

Doris Hunt, Executive Director of Children’s Medical Center Health Plan and Senior Vice President of CHST Insurance Service

When CMCHP selected Payspan to implement their electronic payment services for providers, the health plan was new and needed help developing a payment system from scratch. Additionally, with a goal of being able to pay providers twice a week, the plan was eager to drive high electronic payment adoption rates.

Learn how Payspan helped CMCHP drive provider adoption of electronic payments.

Payspan’s Flexible EFT Services “Phenomenal” for RelayHealth

“Payspan’s implementation team delivers flawless execution and rapid deployment, which enables us to go to market sooner. Payspan’s Client Services team have always been very responsive, timely, helpful and forward-thinking in terms of implementing new ideas.”

John Golden, Senior Product Manager, RelayHealth

As a supplier of claims adjudication services to multiple payers and Medicare health plans, RelayHealth needed to help its multiple payer clients offer electronic payment services to providers while complying with HIPAA requirements. At the same time, they wanted to enable payers to offer options to providers who still want to receive paper checks.

RelayHealth selected Payspan for their flexibility in developing the best solutions for provider reimbursement methodologies.

Helping a Client Solve a Larger Problem

“Payspan really stepped up even though this was not within the scope of their services with us. This success exemplifies Payspan’s commitment to a true partnership relationship. Their can-do attitude and willingness to step up and explore options is a unique commodity in the Payspan team.”

Alan Avery, COO, Kern Health Systems

Medicaid plans in California are required to provide members with transportation to and from medical appointments. Kern Health Systems needed help to determine how to reimburse members for travel expenses.

Learn how the Payspan team leveraged their expertise in electronic payments to come up with a solution that solved the problem.